IT that keeps your Alexandria business running.
Real people who answer the phone, security that runs in the background, and someone in your corner planning what comes next. We’ve done this for Alexandria and Northern Virginia businesses from our Old Town office since 2001.
Old Town, not a call center
Our office is at 123 South Royal Street, a block off King Street. When something can’t be fixed remotely, an engineer drives over. Onsite visits are included, not billed.
Who we work with here
Trade associations, financial advisory firms, government contractors, law firms, real estate and development firms, veterinary practices, and growing small businesses across Alexandria and Northern Virginia. Some have 15 people and no IT staff. Others have a few hundred and an internal IT team we work alongside.
The numbers
- 5.0 Google rating across 72 reviews
- 2001 Founded, 25 years in Alexandria
- <15 min Average first response
What “IT support” looks like at Envision
We don’t just close tickets. We help keep your team productive, your data safe, and your budget aimed at the things that actually move your business forward.
Support
Fast, friendly help when something doesn’t work, from the same local team every time. They learn your setup, so you’re never starting over with a stranger.
Security
Our security team watches your systems 24/7, ready to step in the moment something looks off. We set up two-step logins, software updates, secure backups, and scam-email training, then keep them running for you so you don’t have to think about any of it.
Strategy
Someone in your corner who helps you plan ahead: what to budget for, what to upgrade, where to invest next. We turn technology questions into clearer business decisions.
What managed IT costs, before anyone calls you.
Move a slider and see your monthly number in about a minute. It’s an estimate, not a quote: if it looks right, we’ll take a quick look at your setup and confirm it in writing.
Two ways to work with us
Fully Managed
We handle Support, Security, and Strategy. For organizations with no internal IT, or one person stretched too thin to be strategic.
Co-Managed
Your team stays and you choose which parts we take. It works whether you have a full IT department or an operations manager handling the basics. Most co-managed clients keep day-to-day support in house and bring us in for Security and Strategy – the hardest roles to hire for and the easiest to let slide.
Use the calculator either way. Toggle each area to Envision or to your team.
What will Managed IT cost for your organization?
Start with full coverage – or choose which parts Envision handles vs. your team.
Consulting
- Unlimited 24/7/365 helpdesk – remote & onsite
- Reach us by phone, chat, email, or ticket portal
- 24/7/365 monitoring of your devices & network
- Staff onboarding & offboarding
When your team needs help
- 24/7/365 remote support – any time, any day
- Multiple ways to reach us: phone, chat, email, or ticket portal
- Unlimited onsite support when something can’t be solved remotely
- Client portal for submitting tickets and scheduling time with an engineer
- Built-in end-user training library
Keeping your systems healthy
- Automated patching and maintenance on every device and network appliance
- 24/7/365 network monitoring – issues caught before they affect your team
- Real-time network inventory and IT documentation
- Real security analysts monitoring your environment 24/7/365
- Email & device protection
- Full cloud data backup (Microsoft 365)
- Security awareness training & phishing simulations
Live people watching your environment
- Security analysts investigating threats on your devices, email, and network – 24/7/365
- Real-time threat intelligence feeding continuous protection updates
- Network monitoring and intrusion detection
- Log retention for compliance and investigation
Stopping attacks before they reach your team
- AI-powered email filtering and spam protection
- Blocks access to malicious websites
- Protection for administrator accounts – the #1 target for attackers
- Regular vulnerability scans to find weaknesses before attackers do
- Data loss prevention policies
Training your team to spot threats
- Ongoing cybersecurity awareness training
- Realistic phishing simulation campaigns
- Oversight of completion rates and follow-up coaching
Protecting your data
- Full Microsoft 365 backup – mailboxes, SharePoint, and OneDrive
- Full server backup for physical or virtual servers
- Data recovery testing and verification
- Quarterly technology reviews with your vCIO
- 3-year IT roadmap
- IT budgeting & financial planning
- Hardware & software upgrade planning
- AI readiness guidance
Planning ahead
- Strategic business reviews with your dedicated vCIO
- 3-year IT roadmap updated each quarter
- Annual IT budgeting – no surprise costs
- Hardware & software lifecycle planning
- AI readiness assessments and recommendations
Keeping your environment aligned
- Monthly assessments from a Technical Alignment Manager
- Monthly reports on the health of your IT environment
- Real-time network inventory and documentation
How we help every day
Whether you need a full IT department or want a partner alongside your in-house team, you get the same thoughtful, proactive care.
Friendly helpdesk, 24/7
Real people on the phone, email, or chat, based locally and ready to help. Most requests get a first response in under 15 minutes.
Proactive care
We keep an eye on your systems around the clock so most issues are spotted and fixed before anyone on your team notices.
Cybersecurity made practical
Practical protection that fits how you actually work, watched over by our own security team. We translate the security side into plain English so you can make confident decisions.
Microsoft 365 & cloud
Email, file sharing, video meetings, and the apps your team uses every day, set up properly, kept secure, and supported.
Backup & recovery you can count on
Your data is backed up automatically and we test the restores regularly. If something goes wrong, getting back up and running is a phone call, not an emergency.
Strategic IT planning (vCIO)
A senior IT advisor who joins your quarterly conversations to help you plan budgets, prioritize projects, and make tech decisions with confidence, without the cost of a full-time hire.
Built for the way your business works
We work with all kinds of businesses across Alexandria and Northern Virginia. We adapt our approach to fit how your team actually operates.
Small offices that want simple, reliable IT
You don’t need an IT department. You need things to work, and someone you can call when they don’t. We handle the technology so your team can focus on the work.
Growing organizations with bigger needs
More people, more locations, more questions about what’s next. We scale alongside you and plan for the changes before they become emergencies.
Regulated or mission-driven teams
If you’re subject to compliance requirements or need to protect sensitive information, we line up your IT with what the rules actually require, in plain English.
Teams with internal IT who need backup
Co-managed support that fills in the gaps. We cover after-hours, monitoring, security, and updates so your in-house people can focus on day-to-day work.
Switching is our job, not yours.
Most clients come to us from another provider. Here’s how the first 30 days go.
Week 1: We take inventory
We document your users, devices, accounts, and vendors, and we collect passwords and admin access from your current provider. You don’t have to chase them.
Week 2: Protection goes on
Monitoring, backup, and security tools are rolled out remotely. No downtime, and no office visit required unless you want one.
Week 3: Your team meets us
A short kickoff on how to reach the helpdesk, plus onboarding for anyone who wants it.
Day 30: Your first plan
Your vCIO walks you through what we found, what’s urgent, and what can wait.
One point of contact through the whole transition. If your current agreement has a notice period, we’ll time the switch to it.
Questions we hear a lot
What kind of IT support do you provide?
The full picture: a friendly helpdesk when something breaks, around-the-clock care to keep things running, practical security, reliable backups, Microsoft 365 and cloud support, and a strategic partner who helps you plan ahead. We work with businesses across Alexandria, Arlington, and the rest of Northern Virginia.
How fast will you respond when we need help?
Most support requests get a first response in under 15 minutes on average. If something serious is happening, like an outage or a possible security incident, we route it straight to an engineer who’ll call you back right away.
Can you take over our whole IT, or just part of it?
Either way. Fully managed means we handle your IT end to end. Co-managed means we work alongside your in-house team, typically picking up after-hours coverage, monitoring, security, and updates so your staff can focus on day-to-day support.
What does it cost?
Pricing is per person, per month, and depends on how much of Support, Security, and Strategy you want us to handle. The calculator above gives you an estimate in about a minute. We confirm the final number in writing after a short look at your environment.
Can you help with HIPAA, CMMC, or SOC 2?
Yes, and it’s worth being precise about how. Your managed plan configures and documents your IT to line up with what the rules require, and keeps the evidence an auditor will ask for. That’s compliance maintenance, and it’s included.
Organizations that need someone accountable in front of an auditor – owning the policies and answering for the gaps – need security leadership. That’s a different job, and we offer it separately. On a call we’ll tell you which one you actually need.
What does the free maturity assessment include?
Interviews with your leadership and a review of your documentation: no agents, no software installs, nothing on your network. You get your Executive IT Maturity Score, your top 3 business risks, budget guidance for the next 12–36 months, and an executive summary you can take to leadership – useful whether or not we end up being the right partner for the work.
Know your investment. Know your maturity.
In one conversation you get a clear read on your biggest IT risks, what to budget for over the next one to three years, and a summary you can hand to your board or partners. We call it an IT maturity assessment because that’s what it measures: where your IT sits on the ladder below, and what moves it up.
- 1Reactive – IT puts out fires
- 2Stable – things work, but there’s no plan
- 3Proactive – problems get prevented, not just fixed
- 4Strategic – IT decisions map to business goals
- 5Optimized – technology is a competitive advantage
No agents. No software installs. Just conversations and a documentation review.
Already have an IT provider? Great: this is an independent executive review, not a sales audit.
Already used the pricing calculator above? The assessment tells you the other half of the story: whether that investment is buying you maturity, or just keeping the lights on.
What stage is your IT in?
Get a free Executive IT Maturity Assessment. No pressure, no proposal. Just an honest read on where you stand and what it takes to reach the next stage.